Responsible for handling requests, questions, and complaints from both external and internal customers.

Requirements:

• Bachelor's degree in industrial engineering, Business Administration, or a related field.
• 2 years of experience in similar positions.
• Advanced knowledge of Microsoft Office.
• Advanced English (required).
• Strong customer service skills (required).
• Flexible schedule.

Functions:

• Daily monitoring of customer requirements through their portals.
• Handling customer complaints.
• Data analysis for production planning through customer portals.
• Ensure customer service compliance according to contract timelines.